European Direct Contact Center (EDCC)
The The European Direct Contact Center (EDCC) is a support center 💁 for citizens of the European Union 🇪🇺.
EDCC is responsible for handling citizens' inquiries, requests, grievances and complaints. It facilitates this via multiple communication channels like telephone 📞, email 📧, web chat 💬 and social media ➤.
Our objective is to fluidify and speed up the work of the people replying to citizens' questions.
This is done by analyzing each incoming message via:
- language detection 🕵️,
- language translation via EC Translation 🎯,
- sentiment analysis 😁,
- classification 📁 and
- answer suggestions 💡.
File:EDCC.a7a6f181.mp4
We are currently integrating more Question Answer (QA) technologies in order to help answering better to citizens questions, speed up response times and dramatically reduce costs. Up to now, we have crunch 435.190 messages and every incoming message is analyzed on the fly.
Do you have a question about the European Union? Visit here: EDCC
"Explore your data just by asking a question!"
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Stay tuned,The QA Company